Service
A.O. Reed strives to provide the highest quality service to our customers. To meet those expectations, we hire, develop, and advance our technicians. Our service team’s tenure averages over nine years; it is not unusual for some to be here for over half of their lifetime. Our service technicians are versatile, well-trained craftsmen that meet every customer’s unique set of expectations.
Sophisticated Reporting
A.O. Reed keeps our customers informed about the status of each service call in a detailed, organized format. From the customers’ perspective, the technicians’ report gives a detailed description of each asset on the jobsite. Each preventive maintenance and service request will be documented with pictures, a written description, and, in some cases, an audio/ video recording. A manager review will then follow to ensure services are completed, and a copy of the electronic record is sent to the customer. If there are deficiencies found, they will be documented and quoted by the technicians or project manager.
Customers Are Valued
A.O. Reed provides that “small business” feel for a large mechanical contracting company. To achieve this goal, A.O. Reed groups a small, diverse crew of service technicians to specific work zones. This allows our technicians to get to know the equipment, the property, and the customer. We can move efficiently and respond quickly to our customers’ needs when we arrive.
Preventative Maintenance
The HVAC and plumbing systems are the heart and lungs of any facility, so the most critical decision made to protect those systems is choosing the most experienced and trusted mechanical contractors.
By collaborating at the onset, we can leverage specific requirements and project goals. From there, A.O. Reed can design the most responsive optimized maintenance program at minimum cost. Whether it’s plumbing, backflow, HVAC, or digital controls, our team of professional service technicians provides the most positive result.
A Personalized Experience
A.O. Reed’s service team provides a personalized experience for our customers. We assign a dedicated project manager to each customer. The project manager will work closely with the customer to understand their goal for each asset, property, and ownership.
24-7 Emergency Phone
A.O. Reed integrates a web-based service management platform with a 24-hour hotline for customers’ emergency HVAC or plumbing needs. When our service professionals answer the service and emergency calls, they will have full access to all assets under our preventive maintenance programs. For emergency service requests call (858) 565-9450. For non-emergency service email dispatch@aoreed.com.
Why Choose A.O. Reed?
Our people and our processes differentiate us from our competition. We ensure each customer gets this type of personalized service. We view each customer as an opportunity to prove that A.O. Reed is the best mechanical contractor in the nation as we strive to achieve quality behind our name. Like our employees, once a customer works with A.O. Reed, they are a part of the team.
